Privacy Policy
We at Visualising Software Limited respect the privacy of your personal information and make every effort to ensure your information is protected and remains private. As the owner and operator of www.visualapp.co.uk (the "Website"), and our mobile application Visual (the "App"), hereafter referred to in this Privacy Policy as "Visualising Software Limited", "us", "our" or "we", we have provided this Privacy Policy to explain how we collect, use, share and protect information about the users of our Website and mobile App (hereafter referred to as “user”, “you” or "your"). For the purposes of this Agreement and our Terms of Service, any use of the terms "Visual", "us", "our" or "we" includes Visualising Software Limited, without limitation. This Privacy Policy is incorporated by reference in the Visual Terms of Service, which govern your use of our Services. We will not use or share your personal information with anyone except as described in this Privacy Policy. By creating an account acknowledging that you have read and agree to this privacy policy and providing explicit consent at the time of your registration for your account, and by accessing or using our services, you consent to the collection, transfer, manipulation, storage, disclosure and other uses of your information (collectively, "use of your information") as described in this privacy policy and our terms of service which may be accessed here. https://www.visualapp.co.uk/terms-conditions. If you do not, or no longer, agree with or consent to this privacy policy and our terms of service you may not access or use our services. Furthermore, for users of our services providing information from the European Union, we rely upon the legal grounds found in the section entitled "the legal basis and reasons for collection and processing your personal information" found hereinafter in this privacy policy.
This Privacy Policy will inform you about the types of personal data we collect, the purposes for which we use the data, the ways in which the data is handled and your rights with regard to your personal data. Furthermore, this Privacy Policy is intended to satisfy the obligation of transparency under the EU General Data Protection Regulation ("GDPR") and the laws implementing GDPR. For the purpose of this Privacy Policy the Data Controller of personal data is Visualising Software Limited and our contact details is set out in the Contact section at the end of this Privacy Policy. Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed. "Your Information" or "Personal Data" means information about you, which may be of a
confidential or sensitive nature and may include personally identifiable information ("PII") and/or financial information. PII means individually identifiable information that would allow us to determine the actual identity of a specific living person, while sensitive data may include information, comments, content and other information that you voluntarily provide. Visual collects information about you when you use our App to access our Services. We may change this Privacy Policy from time to time. If we decide to change this Privacy Policy, we will inform you by sending you a notice to your registered email address and by posting the revised Privacy Policy on the Site and in the App. If the changes to the Privacy Policy are significant, the email notice we send you will require you to accept the revised Privacy Policy terms. Those changes will go into effect on the "Last updated" date shown at the end of this Privacy Policy. By continuing to use the Site or Services, you consent to the revised Privacy Policy. We encourage you to periodically review the Privacy Policy for the latest information on our privacy practices.
1. INFORMATION PROVIDED DIRECTLY BY YOU
We collect information you provide directly to us, such as when you request information, create or modify your personal account, request Services, order a subscription to our Services, contact customer support, make a purchase, join or enroll for an event or otherwise communicate with us in any manner. This information may include, without limitation: your name, date of birth, height, weight, sex, e-mail address, physical address, phone number, credit card or other method of payment
information, or any other personal information you choose to provide.
1A. Information Collected Through Your Use of Our Services
We collect information about your activity on our services, for instance how you use them (e.g. features you’ve been using, clicks and pages which have been shown to you. The following are situations in which you may provide Your Information to us:
a. When you register for an account with our Service;
b. When you create a subscription for our Services;
c. When you fill out forms or fields through our Services;
d. When you provide us with your health, fitness, height, weight, measurements and workout routines;
e. When you provide us with feedback, information and data resulting from your workouts;
f. When you communicate with us or request information about us, our Services or our products (support services), whether via email, text, chat or other means;
g. When you order products or services from, or through our Service;
h. When you provide responses to a survey or answer questions on a questionnaire;
i. When you join or enroll in an event through our Services;
j. When you sign up for any newsletters or other materials through our Services;
k. When you provide information to us through a third-party application, service or Website;
l. When you participate in any of our marketing initiatives, including, contests, events, or promotions; M. When you participate in forums, reviews or provide or post user generated content or other submissions. We also automatically collect information via the Website or App through the use of
various technologies, including, but not limited to Cookie.
2. HOW WE USE YOUR INFORMATION
We may use the information that we receive to: Help you efficiently access your information after you sign in. Remember information so you will not have to re-enter it during your visit or the next time you visit the Service; Provide personalized content and information to you and others, which could include online ads or other forms of marketing Provide, improve, test, and monitor the effectiveness of our Service Develop and test new products and features Monitor metrics such as total number of visitors, traffic, and demographic patterns Diagnose or fix technology problems Automatically update the Visualising Software Limited application on your device
3. SHARING OF YOUR INFORMATION
We will not rent or sell your information to third parties outside Visualising Software Limited without your consent, except as noted in this Policy. Parties with whom we may share your information: We may remove parts of data that can identify you and share anonymity data with other parties. We may also combine your information with other information in a way that it is no longer associated with you and share that aggregated information. We may be required to disclose your information without your prior consent by law for the following reasons: Comply with the law or legal process Protect and defend our rights and property, or the rights and property of a third party Protect us against misuse or unauthorized use of any of Visualising Software Limited’s products, software, services, or other proprietary materials Prevent death or imminent bodily harm. prevent and address fraud and other illegal activity
4. HOW WE STORE YOUR INFORMATION
Storage and Processing:
We use commercially reasonable precautions to help keep your personal information safe and stored securely. However, Visualising Software Limited cannot ensure the security of any information you transmit to Visualising Software Limited or guarantee that information on the Service may not be accessed, disclosed, altered, or destroyed. Please do your part to help us. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to emails between you and Visualising Software Limited, at all times. Your privacy settings may also be affected by changes the social media services you connect to Visualising Software Limited make to their services. We are not responsible for the functionality, privacy, or security measures of any other organization.
Following termination or deactivation of your account, Visualising Software Limited, its Affiliates, or its Service Providers may retain information (including your profile information) and User Content for a commercially reasonable time for backup, archival, and/or audit purposes.
Email our support to know about deleting your account support@visualisingsoftware.co.uk
5. CHILDREN’S PRIVACY
Visualising Software Limited does not knowingly collect or solicit any information from anyone under the age of 18 or knowingly allow such persons to register for the Service. The Service and its content are not directed at people under the age of 18. In the event that we learn that we have collected personal information from a person under age 18 without parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a person under 18, please contact us.
6. OTHER WEBSITES AND SERVICES
We are not responsible for the practices employed by any websites or services linked to or from our Service, including the information or content contained within them. Please remember that when you use a link to go from our Service to another website or service, our Privacy Policy does not apply to those third-party websites or services. Your browsing and interaction on any third-party website or service, including those that have a link on our website/software, or are accessed through our web/in-app browser are subject to that third party’s own rules and policies. In addition, you agree that we are not responsible and do not have control over any third-parties that you authorize to access your User Content. If you are using a third-party website or service and you allow them to access your User Content you do so at your own risk.
7. YOUR DATA PROTECTION RIGHTS UNDER THE GENERAL DATA PROTECTION REGULATION (GDPR)
If you are a resident of the EEA, you have the following data protection rights:
If you wish to access, correct, update, or request deletion of your personal information, you can do so at any time by support@visualisingsoftware.co.uk. In addition, you can object to the processing of your personal information, ask us to restrict the processing of your personal information or request portability of your personal information. Again, you can exercise these rights by emailing support@visualisingsoftware.co.uk. You have the right to opt-out of marketing communications we send you at any time. Similarly, if we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent. You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
8. OTHER WEBSITES AND SERVICES
If you have any questions about this Privacy Policy or the Service, contact us at support@visualisingsoftware.co.uk
9. CHANGES TO OUR PRIVACY POLICY
Visualising Software Limited may modify or update this Privacy Policy from time to time, so please review it periodically. We may provide you additional forms of notice of modifications or updates as appropriate under the circumstances. Your continued use of Visualising Software Limited or the Service after any modification to this Privacy Policy will constitute your acceptance of such modification.